Seemingly innocuous interactions, and favors sometimes expose you to losing time, accruing costs and overall feelings of anger.
The following hypotheticals all illustrate why protocols are critical to growth:
The world isn’t formal anymore. We get it. We work in shared spaces with cafes, casual Fridays are the everyday norm and marketing has become king (R&D is not a priority). Yet, there is one thing that will always be a faux pas; namely, writing. In our incessant need to...
There is no place in your business for “that’s not my job.” You aren’t a multinational corporation that can balance costs for recalls and paying out lawsuits. You are a small business that needs to provide best-in-class service, at cost and no questions asked.